As of October 2, new rules have come into effect in Ukraine allowing operators to block spam numbers. The Ministry of Digital Transformation has provided guidance for Ukrainians on how to address this issue. The corresponding instructions were published by the ministry.
«Tired of calls from English schools and offers for quick money? Since October 2, new regulations are in place that allow operators to block spam numbers. There are several options to escape unwanted calls you did not consent to,» the announcement states.
The ministry advises Ukrainians to file complaints about spam with their mobile operators, the government hotline, or submit a request to the National Commission for Regulation of Electronic Communications through its website.
The operator will check the number that received the complaint and will block it if it meets at least two of the following criteria:
- calls are made without communication;
- the average call duration over a week is less than 60 seconds;
- more than 50% of calls are to different numbers;
- the number cannot be called back;
- a recorded message is played during the call;
- complaints from subscribers;
- less than 5% of incoming calls result in a conversation;
- the number is only for calls, not for SMS or internet.
The relevant norms are outlined in the Cabinet of Ministers resolution dated June 25, 2025, No. 761 «On Approval of the Rules for Providing and Receiving Electronic Communication Services».
